PMID- 12737083
OWN - NLM
STAT- MEDLINE
DCOM- 20030520
LR  - 20061115
IS  - 0995-3914 (Print)
IS  - 0995-3914 (Linking)
VI  - 14
IP  - 4
DP  - 2002 Dec
TI  - [Satisfaction of patients hospitalized in Ho Chi Minh City, Vietnam].
PG  - 345-60
AB  - This study aims to describe the level of satisfaction of patients and their 
      families, according to the type of hospital and the sociodemographic 
      characteristics of patients hospitalised within Ho Chi Minh City (HCMC), Vietnam. 
      The study is supported by a sample of 538 patients and their families from all of 
      the hospitals in HCMC to whom an evaluation questionnaire was given to be filled 
      out on the day of their release. The average age is 39, and 64.4% are women. The 
      scores measuring the level of satisfaction vary from 57.7 to 90.7 points (on a 
      scale of 0 to 100). The section under the heading "treatment provided by the 
      doctors" received the highest scores (90.7/100). Dissatisfaction was primarily 
      associated with factors such as the amount of time spent waiting, the behaviour 
      of the hospital staff, cleanliness, the cafeteria and parking for motorbikes. 
      Almost 100% of the patients spoke about their experiences during their stay in 
      the hospital, and 50.2% had some negative opinions (1.042 complaints registered). 
      The older patients, having a lower level of education and living either in other 
      cities or in the rural region of HCMC, tented to be more satisfied than the 
      younger patients, possessing higher levels of education and generally residing in 
      the sub-urban or urban regions of HCMC. The patients who judged their condition 
      to be very serious and their problems bad enough to justify hospitalisation, and 
      who also felt that their health and condition had improved at the time of release 
      compared to the time of admission were more satisfied than the other patients. 
      Patients hospitalised who had an individual private room in a specialised 
      hospital tended to be more satisfied that those who had a room sharing many beds 
      for several patients in either a general hospital or in the emergency area of a 
      specialised hospital. The authors observed no correlation between the level of 
      satisfaction and the patient's gender. The results of this study have highlighed 
      that certain domains, notably hat of the hospital's environment, should be 
      reviewed and examined by health care administrators and managers in order to 
      ensure the quality of the patient's care and coverage.
FAU - Nguyen Thi, P L
AU  - Nguyen Thi PL
AD  - Epidemiologie et Evaluation cliniques, CHU de Nancy, France.
FAU - Le, T G
AU  - Le TG
FAU - Empereur, F
AU  - Empereur F
FAU - Briancon, S
AU  - Briancon S
LA  - fre
PT  - English Abstract
PT  - Journal Article
TT  - Satisfaction des patients hospitalises a Ho Chi Minh-Ville, Viet Nam.
PL  - France
TA  - Sante Publique
JT  - Sante publique (Vandoeuvre-les-Nancy, France)
JID - 9216153
SB  - IM
MH  - Adult
MH  - Age Factors
MH  - Educational Status
MH  - Family Health
MH  - Female
MH  - Health Care Surveys
MH  - Health Status
MH  - Hospitals, Urban/*standards
MH  - Humans
MH  - Male
MH  - Middle Aged
MH  - *Patient Satisfaction
MH  - Sex Factors
MH  - Vietnam
EDAT- 2003/05/10 05:00
MHDA- 2003/05/21 05:00
CRDT- 2003/05/10 05:00
PHST- 2003/05/10 05:00 [pubmed]
PHST- 2003/05/21 05:00 [medline]
PHST- 2003/05/10 05:00 [entrez]
PST - ppublish
SO  - Sante Publique. 2002 Dec;14(4):345-60.