PMID- 20619892
OWN - NLM
STAT- MEDLINE
DCOM- 20101223
LR  - 20141120
IS  - 1873-7870 (Electronic)
IS  - 0149-7189 (Linking)
VI  - 34
IP  - 1
DP  - 2011 Feb
TI  - Performance evaluation of extension education centers in universities based on 
      the balanced scorecard.
PG  - 37-50
LID - 10.1016/j.evalprogplan.2010.06.001 [doi]
AB  - This study aims at developing a set of appropriate performance evaluation indices 
      mainly based on balanced scorecard (BSC) for extension education centers in 
      universities by utilizing multiple criteria decision making (MCDM). Through 
      literature reviews and experts who have real practical experiences in extension 
      education, adequate performance evaluation indices have been selected and then 
      utilizing the decision making trial and evaluation laboratory (DEMATEL) and 
      analytic network process (ANP), respectively, further establishes the causality 
      between the four BSC perspectives as well as the relative weights between 
      evaluation indices. According to this previous result, an empirical analysis of 
      the performance evaluation of extension education centers of three universities 
      at Taoyuan County in Taiwan is illustrated by applying VlseKriterijumska 
      Optimizacija I Kompromisno Resenje (VIKOR). From the analysis results, it 
      indicates that "Learning and growth" is the significant influential factor and it 
      would affect the other three perspectives. In addition, it is discovered that 
      "Internal process" perspective as well as "Financial" perspective play important 
      roles in the performance evaluation of extension education centers. The top three 
      key performance indices are "After-sales service", "Turnover volume", and "Net 
      income". The proposed evaluation model could be considered as a reference for 
      extension education centers in universities to prioritize their improvements on 
      the key performance indices after performing VIKOR analyses.
CI  - 2010 Elsevier Ltd. All rights reserved.
FAU - Wu, Hung-Yi
AU  - Wu HY
AD  - Department of Business Administration, National Chiayi University, Taiwan. 
      hywu@mail.ncyu.edu.tw
FAU - Lin, Yi-Kuei
AU  - Lin YK
FAU - Chang, Chi-Hsiang
AU  - Chang CH
LA  - eng
PT  - Journal Article
DEP - 20100612
PL  - England
TA  - Eval Program Plann
JT  - Evaluation and program planning
JID - 7801727
SB  - IM
MH  - Benchmarking/*methods
MH  - Consumer Behavior
MH  - Curriculum
MH  - Humans
MH  - Learning
MH  - Program Evaluation/*methods
MH  - Taiwan
MH  - Universities/*organization & administration
EDAT- 2010/07/14 06:00
MHDA- 2010/12/25 06:00
CRDT- 2010/07/13 06:00
PHST- 2009/10/10 00:00 [received]
PHST- 2010/06/04 00:00 [revised]
PHST- 2010/06/07 00:00 [accepted]
PHST- 2010/07/13 06:00 [entrez]
PHST- 2010/07/14 06:00 [pubmed]
PHST- 2010/12/25 06:00 [medline]
AID - S0149-7189(10)00048-0 [pii]
AID - 10.1016/j.evalprogplan.2010.06.001 [doi]
PST - ppublish
SO  - Eval Program Plann. 2011 Feb;34(1):37-50. doi: 
      10.1016/j.evalprogplan.2010.06.001. Epub 2010 Jun 12.