PMID- 21388096
OWN - NLM
STAT- MEDLINE
DCOM- 20110329
LR  - 20191210
IS  - 0952-6862 (Print)
IS  - 0952-6862 (Linking)
VI  - 23
IP  - 2
DP  - 2010
TI  - Assessing operational effectiveness in healthcare organizations: a systematic 
      approach.
PG  - 127-40
AB  - PURPOSE: The purpose of this paper is to propose a systematic approach to 
      measuring, tracking, monitoring and continuously improving efficiency, 
      availability and quality in healthcare operational settings. 
      DESIGN/METHODOLOGY/APPROACH: The proposed measure of healthcare operational 
      effectiveness (HOE) consists of three indicators. They include an availability 
      indicator, an quality indicator, and an efficiency indicator. The proposed 
      approach tends to facilitate the systematic improvement at the different facets 
      of operational effectiveness. FINDINGS: The proposed operational performance 
      approach based on the HOE is consistent with the themes of performance measures 
      and measurement reported in the literature. RESEARCH LIMITATIONS/IMPLICATIONS: 
      The proposed healthcare operational effectiveness approach represents a serious 
      attempt at quantifying the key facets of service effectiveness in healthcare 
      operational settings. The validation of this performance assessment and 
      measurement approach is worthy of future research. PRACTICAL IMPLICATIONS: The 
      approach advocated by the HOE has operational and strategic relevance to decision 
      makers of healthcare organizations. ORIGINALITY/VALUE: This paper presents a 
      practical, systematic approach toward enhancing operational effectiveness in 
      healthcare organizations. Relevant implementation issues associated with the 
      proposed approach are also addressed.
FAU - Gomes, Carlos F
AU  - Gomes CF
AD  - Faculdade de Economia da Universidade de Coimbra, Instituto de Sistemas e 
      Robotica, Coimbra, Portugal.
FAU - Yasin, Mahmoud M
AU  - Yasin MM
FAU - Yasin, Yousef
AU  - Yasin Y
LA  - eng
PT  - Journal Article
PL  - England
TA  - Int J Health Care Qual Assur
JT  - International journal of health care quality assurance
JID - 8916799
MH  - *Efficiency, Organizational
MH  - Health Services Accessibility
MH  - Humans
MH  - Process Assessment, Health Care/*methods
MH  - *Quality Indicators, Health Care
EDAT- 2010/01/01 00:00
MHDA- 2011/03/30 06:00
CRDT- 2011/03/11 06:00
PHST- 2011/03/11 06:00 [entrez]
PHST- 2010/01/01 00:00 [pubmed]
PHST- 2011/03/30 06:00 [medline]
AID - 10.1108/09526861011017067 [doi]
PST - ppublish
SO  - Int J Health Care Qual Assur. 2010;23(2):127-40. doi: 10.1108/09526861011017067.