PMID- 23116873 OWN - NLM STAT- MEDLINE DCOM- 20131112 LR - 20181202 IS - 1532-6497 (Electronic) IS - 1067-991X (Linking) VI - 31 IP - 6 DP - 2012 Nov-Dec TI - HEMS in Slovenia: one country, four models, different quality outcomes. PG - 298-304 LID - S1067-991X(12)00270-2 [pii] LID - 10.1016/j.amj.2012.09.002 [doi] AB - OBJECTIVE: The objective of this study was to determine the quality of patient care using quality indicators in 4 different Slovenian helicopter emergency medical service (HEMS) models. METHODS: This was a cross-sectional study of all 4 HEMS in Slovenia. We collected data on quality for the period from July 2003 to August 2008, in a sample of all eligible patients that were managed by HEMS during the study period (N = 833). We obtained the following data on emergency operations: the time and organizational features of the operation; the description of the patients' condition; and the on-site diagnostic and treatment procedures. We used the following as quality indicators: the number of resuscitated patients that were intubated; the number of patients with a Glasgow Coma Scale (GCS) score of # 8 that were intubated; the number of patients with acute coronary syndrome that received treatment with morphine, oxygen, nitroglycerine, and aspirin (MONA); the number of patients with a National Advisory Committee on Aeronautics (NACA) scale score of $ 4 with an intravenous line; the number of patients with a NACA score of $ 5 that were given oxygen; and the number of patients with a NACA score of $ 4 that were given appropriate analgesic treatment. RESULTS: Across all HEMS bases, 36 (87.8%) resuscitated patients were intubated; 122 (81.9%) patients with GCS # 8 were intubated; 149 (89.2%) patients with ACS were given MONA treatment; 52 (92.9%) patients with a NACA score of $ 4 were given an intravenous line; 254 (92.7%) patients with a NACA score of $ 5 were given oxygen; and 18 (32.7%) trauma patients with a NACA score of $ 4 were given intravenous analgesics. The quality of patient management in HEMS in Slovenia is affected by the callout procedure, the presence or absence of a fixed rope, the type of helicopter operator, and the provider of the doctor in the helicopter team. CONCLUSIONS: The data from our study indicates that the quality of patient management in HEMS in Slovenia is high. It also seems that organizational factors play a role in the quality management of patients in HEMS as well, but their effect remains unclear and needs further evaluation. CI - Copyright (c) 2012 Air Medical Journal Associates. Published by Elsevier Inc. All rights reserved. FAU - Klemenc-Ketis, Zalika AU - Klemenc-Ketis Z AD - Department of Family Medicine, Medical School, University of Maribor, Slovenia. zalika.klemenc-ketis@uni-mb.si FAU - Tomazin, Iztok AU - Tomazin I FAU - Kersnik, Janko AU - Kersnik J LA - eng PT - Journal Article PL - United States TA - Air Med J JT - Air medical journal JID - 9312325 MH - Acute Coronary Syndrome/drug therapy MH - Air Ambulances/organization & administration/*standards MH - Aircraft MH - Cross-Sectional Studies MH - Glasgow Coma Scale MH - Guideline Adherence/*statistics & numerical data MH - Humans MH - Intubation, Intratracheal/statistics & numerical data MH - Out-of-Hospital Cardiac Arrest MH - *Practice Guidelines as Topic MH - Quality of Health Care MH - Respiration, Artificial/methods MH - Slovenia EDAT- 2012/11/03 06:00 MHDA- 2013/11/13 06:00 CRDT- 2012/11/03 06:00 PHST- 2012/11/03 06:00 [entrez] PHST- 2012/11/03 06:00 [pubmed] PHST- 2013/11/13 06:00 [medline] AID - S1067-991X(12)00270-2 [pii] AID - 10.1016/j.amj.2012.09.002 [doi] PST - ppublish SO - Air Med J. 2012 Nov-Dec;31(6):298-304. doi: 10.1016/j.amj.2012.09.002.