PMID- 24322707
OWN - NLM
STAT- MEDLINE
DCOM- 20150413
LR  - 20131210
IS  - 1550-5022 (Electronic)
IS  - 1078-4659 (Linking)
VI  - 20
IP  - 1
DP  - 2014 Jan-Feb
TI  - Performance management models for public health: Public Health Accreditation 
      Board/Baldrige connections, alignment, and distinctions.
PG  - 128-34
LID - 10.1097/PHH.0b013e3182aa184e [doi]
AB  - CONTEXT: The nationally known Malcolm Baldrige Award for Excellence ("Baldrige 
      program") recognizes outstanding performance management and is specifically cited 
      by the Public Health Accreditation Board (PHAB) as a potential framework for 
      PHAB's requisite performance management system. The authors developed a crosswalk 
      that identifies alignments between the 2 programs and is a highlight of the Quest 
      for Exceptional Performance tool that is intended to help health departments 
      capitalize on the connections between the 2 programs. OBJECTIVE: To provide 
      deeper insight into the most robust connections between the 2 programs. DESIGN: 
      The authors developed a crosswalk by listing the PHAB measures, identifying 
      corresponding Baldrige areas to address, and assigning a rating regarding the 
      strength of the alignment. Subsequently, they generated a matrix with numerical 
      scores reflecting the strength of the PHAB-Baldrige alignments that were then 
      analyzed for frequency and strength of alignment by PHAB domain and by Baldrige 
      category. PARTICIPANTS: The tool developers and 3 public health leaders with 
      experience in the Baldrige program contributed to both the design and the 
      analyses. MAIN OUTCOME MEASURES: The measures used reflected both the frequency 
      and strength of alignments. RESULTS: Of the 123 alignments identified in the 
      crosswalk, 39 were rated as high, 40 as medium, and 44 as low. The strongest 
      connections were in the areas of performance management, quality improvement, 
      strategic planning, workforce development, assessment and analysis, and customer 
      service. CONCLUSIONS: While the areas with the most frequent and strongest 
      connections provide the most useful basis for health departments pursuing 
      Baldrige recognition or using Baldrige criteria as a framework for performance 
      management, all alignments could be considered for both purposes.
FAU - Gorenflo, Grace G
AU  - Gorenflo GG
AD  - Gorenflo Consulting, Inc, State College, Pennsylvania (Ms Gorenflo); Dave Klater 
      Consultants, Inc, St. Augustine, Florida (Mr Klater); MarMason Consulting, LLC, 
      Seattle, Washington (Ms Mason); Public Health Team, Robert Wood Johnson 
      Foundation, Princeton, New Jersey (Dr Russo); and Florida Department of Health, 
      Miami-Dade County Health Department, Miami (Dr Rivera).
FAU - Klater, David M
AU  - Klater DM
FAU - Mason, Marlene
AU  - Mason M
FAU - Russo, Pamela
AU  - Russo P
FAU - Rivera, Lillian
AU  - Rivera L
LA  - eng
PT  - Journal Article
PL  - United States
TA  - J Public Health Manag Pract
JT  - Journal of public health management and practice : JPHMP
JID - 9505213
MH  - Accreditation/*organization & administration
MH  - Governing Board/*organization & administration
MH  - Humans
MH  - Public Health Administration/*standards
MH  - Quality Improvement/*organization & administration/standards
EDAT- 2013/12/11 06:00
MHDA- 2015/04/14 06:00
CRDT- 2013/12/11 06:00
PHST- 2013/12/11 06:00 [entrez]
PHST- 2013/12/11 06:00 [pubmed]
PHST- 2015/04/14 06:00 [medline]
AID - 00124784-201401000-00034 [pii]
AID - 10.1097/PHH.0b013e3182aa184e [doi]
PST - ppublish
SO  - J Public Health Manag Pract. 2014 Jan-Feb;20(1):128-34. doi: 
      10.1097/PHH.0b013e3182aa184e.