PMID- 26649924
OWN - NLM
STAT- MEDLINE
DCOM- 20180126
LR  - 20180126
IS  - 1940-0888 (Electronic)
IS  - 0022-1309 (Linking)
VI  - 142
IP  - 4
DP  - 2015 Oct-Dec
TI  - Relation Between Emotional Labor and Organizational Citizenship Behavior: An 
      Investigation Among Chinese Teaching Professionals.
PG  - 253-72
LID - 10.1080/00221309.2015.1091764 [doi]
AB  - This study examined the association between emotional labor and organizational 
      citizenship behavior (OCB) and the mediation of work engagement in this 
      relationship. A total of 264 teachers in Mainland China were recruited for this 
      study. Bivariate correlation showed that both deep acting and the expression of 
      naturally felt emotion were positively related to the two dimensions of OCB, 
      namely, OCB toward the individual (OCBI) and OCB toward the organization (OCBO), 
      whereas surface acting was not related to the OCB dimensions. Work engagement was 
      also positively associated with both OCB dimensions. Regression results showed 
      that work engagement partially mediated the relation between deep acting and 
      OCBO, and that between the expression of naturally felt emotion and OCBI. Work 
      engagement also fully mediated the association between deep acting and OCBI, and 
      that between the expression of naturally felt emotion and OCBO. In light of these 
      findings, strategies that encourage employees to display emotions consistent with 
      their inner experience were discussed.
FAU - Cheung, Francis Y L
AU  - Cheung FY
AD  - a Lingnan University.
FAU - Lun, Vivian Miu-Chi
AU  - Lun VM
AD  - a Lingnan University.
LA  - eng
PT  - Journal Article
PL  - United States
TA  - J Gen Psychol
JT  - The Journal of general psychology
JID - 2985111R
SB  - IM
MH  - Adaptation, Psychological
MH  - Adult
MH  - China
MH  - *Emotions
MH  - Employment/psychology
MH  - Female
MH  - Humans
MH  - *Job Satisfaction
MH  - Male
MH  - *Organizational Culture
MH  - School Teachers/*psychology/statistics & numerical data
MH  - *Social Behavior
MH  - Surveys and Questionnaires
OTO - NOTNLM
OT  - OCB
OT  - emotional labor
OT  - work engagement
EDAT- 2015/12/10 06:00
MHDA- 2018/01/27 06:00
CRDT- 2015/12/10 06:00
PHST- 2015/12/10 06:00 [entrez]
PHST- 2015/12/10 06:00 [pubmed]
PHST- 2018/01/27 06:00 [medline]
AID - 10.1080/00221309.2015.1091764 [doi]
PST - ppublish
SO  - J Gen Psychol. 2015 Oct-Dec;142(4):253-72. doi: 10.1080/00221309.2015.1091764.