PMID- 27295820
OWN - NLM
STAT- MEDLINE
DCOM- 20160720
LR  - 20160614
IS  - 1044-9167 (Print)
IS  - 1044-9167 (Linking)
VI  - 28
IP  - 6
DP  - 2016 Jun
TI  - Tackling Disrespectful, Unprofessional Provider Behaviors.
PG  - S1-4
AB  - To address problematic provider behaviors that can affect patient safety, 
      physician leaders at Vanderbilt University Medical Center (VUMC) developed the 
      Coworker Observation Reporting System (CORS), a systematized approach for 
      retrieving and addressing concerns about providers reported by staff. To 
      encourage staff members to report concerns, they have to trust that the 
      organization is going to respond, and they also have to feel that they have a 
      certain element of psychological safety. Selected peer messengers share staff 
      complaints with providers, enabling them to offer their perspectives on the 
      issues or events in question. Three years into the implementation of CORS, 
      investigators found that the majority of providers self-correct their behaviors 
      when reports about staff concerns are shared. Additional level 1, level 2, and 
      level 3 interventions are built into the CORS system for providers who fail to 
      self-correct after one or two reports.
LA  - eng
PT  - Journal Article
PL  - United States
TA  - ED Manag
JT  - ED management : the monthly update on emergency department management
JID - 9425690
MH  - Academic Medical Centers
MH  - *Emergency Service, Hospital
MH  - Humans
MH  - Organizational Case Studies
MH  - Personnel Administration, Hospital/*methods
MH  - *Professional Misconduct
MH  - Tennessee
EDAT- 2016/06/15 06:00
MHDA- 2016/07/21 06:00
CRDT- 2016/06/15 06:00
PHST- 2016/06/15 06:00 [entrez]
PHST- 2016/06/15 06:00 [pubmed]
PHST- 2016/07/21 06:00 [medline]
PST - ppublish
SO  - ED Manag. 2016 Jun;28(6):S1-4.