PMID- 27371786 OWN - NLM STAT- MEDLINE DCOM- 20180116 LR - 20180223 IS - 1873-7870 (Electronic) IS - 0149-7189 (Linking) VI - 58 DP - 2016 Oct TI - A novel hybrid MCDM model for performance evaluation of research and technology organizations based on BSC approach. PG - 125-140 LID - S0149-7189(15)30036-7 [pii] LID - 10.1016/j.evalprogplan.2016.06.005 [doi] AB - Balanced Scorecard (BSC) is a strategic evaluation tool using both financial and non-financial indicators to determine the business performance of organizations or companies. In this paper, a new integrated approach based on the Balanced Scorecard (BSC) and multi-criteria decision making (MCDM) methods are proposed to evaluate the performance of research centers of research and technology organization (RTO) in Iran. Decision-Making Trial and Evaluation Laboratory (DEMATEL) are employed to reflect the interdependencies among BSC perspectives. Then, Analytic Network Process (ANP) is utilized to weight the indices influencing the considered problem. In the next step, we apply four MCDM methods including Additive Ratio Assessment (ARAS), Complex Proportional Assessment (COPRAS), Multi-Objective Optimization by Ratio Analysis (MOORA), and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) for ranking of alternatives. Finally, the utility interval technique is applied to combine the ranking results of MCDM methods. Weighted utility intervals are computed by constructing a correlation matrix between the ranking methods. A real case is presented to show the efficacy of the proposed approach. CI - Copyright (c) 2016 Elsevier Ltd. All rights reserved. FAU - Varmazyar, Mohsen AU - Varmazyar M AD - Department of Planning, Research Institute of Petroleum Industry (RIPI), Tehran, Iran. FAU - Dehghanbaghi, Maryam AU - Dehghanbaghi M AD - Department of Planning, Research Institute of Petroleum Industry (RIPI), Tehran, Iran. Electronic address: dehghanbaghim@ripi.ir. FAU - Afkhami, Mehdi AU - Afkhami M AD - Department of Planning, Research Institute of Petroleum Industry (RIPI), Tehran, Iran. LA - eng PT - Journal Article DEP - 20160629 PL - England TA - Eval Program Plann JT - Evaluation and program planning JID - 7801727 SB - IM MH - Academies and Institutes/economics/*organization & administration/standards MH - Decision Making MH - Humans MH - Iran MH - Models, Statistical MH - Program Evaluation/*methods MH - Research Design OTO - NOTNLM OT - Balanced Scorecard (BSC) OT - Multi-criteria decision making (MCDM) OT - Performance evaluation OT - Utility interval EDAT- 2016/07/03 06:00 MHDA- 2018/01/18 06:00 CRDT- 2016/07/03 06:00 PHST- 2016/03/07 00:00 [received] PHST- 2016/05/24 00:00 [revised] PHST- 2016/06/01 00:00 [accepted] PHST- 2016/07/03 06:00 [entrez] PHST- 2016/07/03 06:00 [pubmed] PHST- 2018/01/18 06:00 [medline] AID - S0149-7189(15)30036-7 [pii] AID - 10.1016/j.evalprogplan.2016.06.005 [doi] PST - ppublish SO - Eval Program Plann. 2016 Oct;58:125-140. doi: 10.1016/j.evalprogplan.2016.06.005. Epub 2016 Jun 29.