PMID- 30246624 OWN - NLM STAT- MEDLINE DCOM- 20191125 LR - 20191125 IS - 1366-5847 (Electronic) IS - 0014-0139 (Linking) VI - 62 IP - 1 DP - 2019 Jan TI - Policies in Activity-based Flexible Offices -'I am sloppy with clean-desking. We don't really know the rules.'. PG - 1-20 LID - 10.1080/00140139.2018.1516805 [doi] AB - Activity-based Flexible Offices (A-FOs) are offices with unassigned desks that provide a variety of workspaces. This paper presents desk-sharing and speech rules identified in A-FOs in four Swedish organisations, the emergence of and compliance with these rules, and their consequences for work conditions. Data collection involved 105 semi-structured interviews, document analyses, and observations. The identified rules were: (1) to remove belongings, (2) temporal restrictions on using the same workstations, (3) temporal restrictions on using scarce zones, (4) restrictions on verbal interactions, and (5) restrictions on phone conversations. The cases with extensive user involvement in their planning process had explicit unambiguous rules. A better compliance with rules occurred when (i) the employees were well-prepared and had a unified understanding regarding how and why to follow the rules, (ii) the rules were explicitly communicated and were regarded as easy to follow, and (iii) following the rules facilitated work and improved work conditions. Practitioner summary: Five rules were identified for applying desk-sharing and speech policies in A-FOs. Extensive user involvement resulted in having well-defined and explicitly communicated rules, and prepared employees for how to use the A-FO. Implicit and ambiguous rules led to conflicting interpretations, disregarding rules, and were associated with more negative work conditions. FAU - Babapour Chafi, Maral AU - Babapour Chafi M AUID- ORCID: 0000-0002-8620-2329 AD - a Division Design & Human Factors, Department of Industrial and Materials Science , Chalmers University of Technology , Gothenburg , Sweden. FAU - Rolfo, Linda AU - Rolfo L AUID- ORCID: 0000-0003-2691-3580 AD - b Department of Biomedical Engineering and Health Systems, School of Chemistry, Biotechnology, and Health , KTH, Royal Institute of Technology , Huddinge , Sweden. LA - eng PT - Journal Article DEP - 20190120 PL - England TA - Ergonomics JT - Ergonomics JID - 0373220 SB - IM MH - Adult MH - Communication MH - *Ergonomics MH - Female MH - Humans MH - Interpersonal Relations MH - Male MH - Models, Organizational MH - Sweden MH - Workplace/organization & administration/*psychology OTO - NOTNLM OT - Activity-based working (ABW) OT - codes of conduct OT - desk-sharing and speech policies OT - implementation OT - planning process OT - work conditions OT - work environment design EDAT- 2018/09/25 06:00 MHDA- 2019/11/26 06:00 CRDT- 2018/09/25 06:00 PHST- 2018/09/25 06:00 [pubmed] PHST- 2019/11/26 06:00 [medline] PHST- 2018/09/25 06:00 [entrez] AID - 10.1080/00140139.2018.1516805 [doi] PST - ppublish SO - Ergonomics. 2019 Jan;62(1):1-20. doi: 10.1080/00140139.2018.1516805. Epub 2019 Jan 20.