PMID- 34484080
OWN - NLM
STAT- PubMed-not-MEDLINE
LR  - 20210907
IS  - 1664-1078 (Print)
IS  - 1664-1078 (Electronic)
IS  - 1664-1078 (Linking)
VI  - 12
DP  - 2021
TI  - Influencing Factors of the Continuous Usage Intention of Consumers of Online Food 
      Delivery Platform Based on an Information System Success Model.
PG  - 716796
LID - 10.3389/fpsyg.2021.716796 [doi]
LID - 716796
AB  - Online food delivery (OFD) has gradually become a development trend in the 
      catering industry. However, the homogenization of the principal OFD platforms is 
      becoming increasingly obvious, and there is an urgent need to explore the 
      continuous usage intentions of consumers of the OFD platform. Unlike previous 
      studies, this study employs DeLone and McLean's information system (IS) success 
      model as the theoretical framework and constructs the influencing factors model 
      of the continued usage intentions of users of the OFD platform from three 
      aspects, namely, service, system, and information quality. Participants (N = 361) 
      completed a questionnaire assessing their continuous usage intentions of the OFD 
      platform, and the results were analyzed using a structural equation model (SEM). 
      Service worker, platform quality, and content consistency have significant 
      positive effects on the trust in the platform and satisfaction of consumers. Both 
      the trust in the platform and satisfaction of consumers have a positive impact on 
      their continuous usage intentions. We also explored the mediating effect of the 
      trust in the platform and satisfaction of consumers. This study adds to the 
      academic literature and practical implications for the continuous usage intention 
      of consumers. This study discusses the influencing factors and formation 
      mechanism of the continuous usage intention of consumers and proposes a model of 
      the continuous usage intention of consumers of OFD platforms. Moreover, OFD 
      platforms can make differentiation strategies more targeted and eliminate the 
      dilemma of homogenization competition of OFD platforms.
CI  - Copyright (c) 2021 Wang, Shen, Huang and Liu.
FAU - Wang, Junbin
AU  - Wang J
AD  - Business School, Changshu Institute of Technology, Changshu, China.
AD  - School of Management, Fudan University, Shanghai, China.
AD  - Southern Jiangsu Economic and Social Development Research Center, Changshu 
      Institute of Technology, Changshu, China.
FAU - Shen, Xiangdong
AU  - Shen X
AD  - Business School, Changshu Institute of Technology, Changshu, China.
FAU - Huang, Xinbei
AU  - Huang X
AD  - Business School, Changshu Institute of Technology, Changshu, China.
FAU - Liu, Yuting
AU  - Liu Y
AD  - Business School, Changshu Institute of Technology, Changshu, China.
LA  - eng
PT  - Journal Article
DEP - 20210816
PL  - Switzerland
TA  - Front Psychol
JT  - Frontiers in psychology
JID - 101550902
PMC - PMC8415549
OTO - NOTNLM
OT  - IS success model
OT  - continuous usage intention
OT  - e-commerce
OT  - influencing factors
OT  - online food delivery
COIS- The authors declare that the research was conducted in the absence of any 
      commercial or financial relationships that could be construed as a potential 
      conflict of interest.
EDAT- 2021/09/07 06:00
MHDA- 2021/09/07 06:01
PMCR- 2021/08/16
CRDT- 2021/09/06 05:55
PHST- 2021/05/29 00:00 [received]
PHST- 2021/07/09 00:00 [accepted]
PHST- 2021/09/06 05:55 [entrez]
PHST- 2021/09/07 06:00 [pubmed]
PHST- 2021/09/07 06:01 [medline]
PHST- 2021/08/16 00:00 [pmc-release]
AID - 10.3389/fpsyg.2021.716796 [doi]
PST - epublish
SO  - Front Psychol. 2021 Aug 16;12:716796. doi: 10.3389/fpsyg.2021.716796. eCollection 
      2021.