PMID- 34682371
OWN - NLM
STAT- MEDLINE
DCOM- 20211028
LR  - 20211028
IS  - 1660-4601 (Electronic)
IS  - 1661-7827 (Print)
IS  - 1660-4601 (Linking)
VI  - 18
IP  - 20
DP  - 2021 Oct 11
TI  - Have Elderly Individuals in Urban China Been Satisfied with Nursing Services 
      during the COVID-19 Pandemic?
LID - 10.3390/ijerph182010624 [doi]
LID - 10624
AB  - Based on the customer satisfaction index model, we constructed an elderly care 
      service satisfaction model that includes 5 latent variables and 16 observed 
      variables. To analyze the degree of satisfaction of elderly individuals in 
      nursing homes, we used structural equation model (SEM) to test the nursing 
      service elderly satisfaction model. With the help of AMOS 22.0 software, we 
      analyzed the degree of model fit and the behavioral relationships between the 
      variables that affect the path. We found that the satisfaction of Chinese urban 
      elderly individuals in nursing homes is at a moderate level, which is lower than 
      the quality expected by elderly individuals. The customer satisfaction index 
      model can be applied to assess satisfaction with nursing services. Furthermore, 
      perceived quality and value have a significant impact on satisfaction.
FAU - Shan, Shoujin
AU  - Shan S
AUID- ORCID: 0000-0002-2874-8008
AD  - School of Marxism, Hohai University, Nanjing 211100, China.
AD  - School of Marxism, Maanshan Teacher's College, Maanshan 243041, China.
FAU - Sun, Zhonggen
AU  - Sun Z
AD  - School of Public Administration, Hohai University, Nanjing 211100, China.
FAU - Zhang, Furong
AU  - Zhang F
AD  - School of Public Administration, Hohai University, Nanjing 211100, China.
FAU - Zhang, Ruilian
AU  - Zhang R
AUID- ORCID: 0000-0001-5064-1226
AD  - Sustainable Minerals Institute, The University of Queensland, Brisbane 4067, 
      Australia.
FAU - Yang, Bingqing
AU  - Yang B
AD  - School of Public Administration, Hohai University, Nanjing 211100, China.
LA  - eng
GR  - 18SHB011/Jiangsu Provincial Social Science Fund/
GR  - 2018B32614/Hohai University's Central University Basic Scientific Research 
      Business Expenses Project Funding/
PT  - Journal Article
PT  - Research Support, Non-U.S. Gov't
DEP - 20211011
PL  - Switzerland
TA  - Int J Environ Res Public Health
JT  - International journal of environmental research and public health
JID - 101238455
SB  - IM
MH  - Aged
MH  - *COVID-19
MH  - China/epidemiology
MH  - Humans
MH  - *Nursing Services
MH  - Pandemics
MH  - Personal Satisfaction
MH  - SARS-CoV-2
PMC - PMC8535420
OTO - NOTNLM
OT  - COVID-19
OT  - China
OT  - customer satisfaction index model
OT  - elderly satisfaction
OT  - nursing services
COIS- The authors declare no conflict of interest.
EDAT- 2021/10/24 06:00
MHDA- 2021/10/29 06:00
PMCR- 2021/10/11
CRDT- 2021/10/23 01:11
PHST- 2021/09/08 00:00 [received]
PHST- 2021/10/01 00:00 [revised]
PHST- 2021/10/08 00:00 [accepted]
PHST- 2021/10/23 01:11 [entrez]
PHST- 2021/10/24 06:00 [pubmed]
PHST- 2021/10/29 06:00 [medline]
PHST- 2021/10/11 00:00 [pmc-release]
AID - ijerph182010624 [pii]
AID - ijerph-18-10624 [pii]
AID - 10.3390/ijerph182010624 [doi]
PST - epublish
SO  - Int J Environ Res Public Health. 2021 Oct 11;18(20):10624. doi: 
      10.3390/ijerph182010624.