PMID- 36339521 OWN - NLM STAT- PubMed-not-MEDLINE LR - 20230123 IS - 0138-9130 (Print) IS - 1588-2861 (Electronic) IS - 0138-9130 (Linking) VI - 128 IP - 1 DP - 2023 TI - A novel hybrid MCDM approach to evaluate universities based on student perspective. PG - 55-86 LID - 10.1007/s11192-022-04534-z [doi] AB - University rankings are an essential source of comparisons between universities according to specific combinations of criteria. International or national rankings have an increasing impact on higher education institutions, stakeholders, and their environments. Thereby, on behalf of effective decision-making, university-ranking efforts should be a process involving some conflicting criteria and uncertainties in a more sensitive manner. This study presents a detailed university evaluation procedure under certain service criteria via multi-criteria decision-making (MCDM) methodologies and provides an appropriate clustering of universities according to teaching and research factors. A hierarchical cluster-based Interval Valued Neutrosophic Analytic Hierarchy Process (IVN-AHP) integrated VIKOR methodology that includes two stages, clustering and ranking, is proposed for the university evaluation problem. The hierarchical clustering method is performed using teaching and research factors in the first stage. The second stage addresses the determination weights of service criteria through IVN-AHP and the ranking of universities by using VIKOR according to service criteria under determined clusters. This study, in which the proposed methodology is applied to Turkish universities, is the most comprehensive in terms of the number of universities evaluated and participating students. Furthermore, the integration of IVN-AHP and VIKOR to solve MCDM problems is presented for the first time. This study differs from other studies in terms of novelties both methodological-based and application based. Moreover, categorizing universities with similar characteristics into groups using cluster analysis and ranking them with the MCDM methodology provide a more realistic and effective interpretation of the results. CI - (c) Akademiai Kiado, Budapest, Hungary 2022, Springer Nature or its licensor holds exclusive rights to this article under a publishing agreement with the author(s) or other rightsholder(s); author self-archiving of the accepted manuscript version of this article is solely governed by the terms of such publishing agreement and applicable law. FAU - Ayyildiz, Ertugrul AU - Ayyildiz E AUID- ORCID: 0000-0002-6358-7860 AD - Department of Industrial Engineering, Karadeniz Technical University, 61080 Trabzon, Turkey. GRID: grid.31564.35. ISNI: 0000 0001 2186 0630 FAU - Murat, Mirac AU - Murat M AUID- ORCID: 0000-0001-9980-9608 AD - Department of Industrial Engineering, Karadeniz Technical University, 61080 Trabzon, Turkey. GRID: grid.31564.35. ISNI: 0000 0001 2186 0630 FAU - Imamoglu, Gul AU - Imamoglu G AUID- ORCID: 0000-0002-7696-2869 AD - Department of Industrial Engineering, Karadeniz Technical University, 61080 Trabzon, Turkey. GRID: grid.31564.35. ISNI: 0000 0001 2186 0630 FAU - Kose, Yildiz AU - Kose Y AUID- ORCID: 0000-0002-5758-3169 AD - Department of Industrial Engineering, Istanbul Technical University, 34367 Istanbul, Turkey. GRID: grid.10516.33. ISNI: 0000 0001 2174 543X LA - eng PT - Journal Article DEP - 20221102 PL - Switzerland TA - Scientometrics JT - Scientometrics JID - 7901197 PMC - PMC9628436 OTO - NOTNLM OT - AHP OT - Higher education OT - Neutrosophic numbers OT - Turkey OT - University ranking problem OT - VIKOR COIS- Conflict of interestAll authors certify that they have no affiliations with or involvement in any organization or entity with any financial interest or non-financial interest in the subject matter or materials discussed in this manuscript. EDAT- 2022/11/08 06:00 MHDA- 2022/11/08 06:01 PMCR- 2022/11/02 CRDT- 2022/11/07 04:46 PHST- 2021/06/08 00:00 [received] PHST- 2022/09/20 00:00 [accepted] PHST- 2022/11/08 06:00 [pubmed] PHST- 2022/11/08 06:01 [medline] PHST- 2022/11/07 04:46 [entrez] PHST- 2022/11/02 00:00 [pmc-release] AID - 4534 [pii] AID - 10.1007/s11192-022-04534-z [doi] PST - ppublish SO - Scientometrics. 2023;128(1):55-86. doi: 10.1007/s11192-022-04534-z. Epub 2022 Nov 2.