PMID- 37131428
OWN - NLM
STAT- PubMed-not-MEDLINE
LR  - 20230504
IS  - 2405-8440 (Print)
IS  - 2405-8440 (Electronic)
IS  - 2405-8440 (Linking)
VI  - 9
IP  - 5
DP  - 2023 May
TI  - Factors affecting state railway of Thailand (SRT) passenger train service use 
      decision: A structural equation model.
PG  - e15660
LID - 10.1016/j.heliyon.2023.e15660 [doi]
LID - e15660
AB  - The State Railway of Thailand's (SRT) rail passenger ridership has dropped from a 
      peak of 88 million rides in 1994 to less than 23 million in 2022, with the 
      reasons for this collapse being numerous. Therefore, the authors set out to 
      examine how organizational image (OI), service quality (SQ), service motivation 
      (SM), and service satisfaction (SS) affect SRT use decision (SUD) making. From 
      August-October 2022, multiple-stage random sampling was used to select a sample 
      of 1,250 SRT passengers from five regional rail lines and their associated 25 
      stations. A confirmatory factor analysis goodness-of-fit was used to confirm the 
      model's fit. A structural equation model (SEM) using LISREL 9.10 was then used to 
      analyze the ten hypothesized relationships. The quantitative research used a 
      5-level questionnaire to measure the study's five constructs and 22 observed 
      variables. The reliability of the items ranged from 0.86 to 0.93. The data 
      analysis included calculating various statistical measures. Results showed that 
      the model's causal variables positively affected passenger SRT use decision, with 
      an R(2) of 71%. When ranked by total effect (TE) values, service quality 
      (SQ = 0.89) was viewed by the surveyed passengers as most important, followed by 
      service satisfaction (SS = 0.67), organizational image (OI = 0.63), and service 
      motivation (SM = 0.53). Additionally, all ten hypotheses were supported, with 
      service satisfaction judged the most essential to SRT Use Decisions. The study's 
      novelty is the ever-growing requirement for the SRT to serve as a regional hub in 
      a more extensive East Asian rail and infrastructure strategy. The paper 
      contributes significantly to the academic literature on factors affecting rail 
      transportation use intent.
CI  - (c) 2023 The Authors.
FAU - Lieophairot, Chalermsap
AU  - Lieophairot C
AD  - KMITL Business School (KBS), King Mongkut's Institute of Technology Ladkrabang 
      (KMITL), Bangkok, Thailand.
FAU - Rojniruttikul, Nuttawut
AU  - Rojniruttikul N
AD  - KMITL Business School (KBS), King Mongkut's Institute of Technology Ladkrabang 
      (KMITL), Bangkok, Thailand.
LA  - eng
PT  - Journal Article
DEP - 20230420
PL  - England
TA  - Heliyon
JT  - Heliyon
JID - 101672560
PMC - PMC10149217
OTO - NOTNLM
OT  - Organizational image
OT  - Passenger train service decision-making
OT  - Service quality
OT  - Service satisfaction
OT  - Thailand
COIS- The authors declare that they have no known competing financial interests or 
      personal relationships that could have appeared to influence the work reported in 
      this paper.
EDAT- 2023/05/03 06:42
MHDA- 2023/05/03 06:43
PMCR- 2023/04/20
CRDT- 2023/05/03 01:54
PHST- 2023/02/17 00:00 [received]
PHST- 2023/04/14 00:00 [revised]
PHST- 2023/04/18 00:00 [accepted]
PHST- 2023/05/03 06:43 [medline]
PHST- 2023/05/03 06:42 [pubmed]
PHST- 2023/05/03 01:54 [entrez]
PHST- 2023/04/20 00:00 [pmc-release]
AID - S2405-8440(23)02867-0 [pii]
AID - e15660 [pii]
AID - 10.1016/j.heliyon.2023.e15660 [doi]
PST - epublish
SO  - Heliyon. 2023 Apr 20;9(5):e15660. doi: 10.1016/j.heliyon.2023.e15660. eCollection 
      2023 May.