PMID- 37519742 OWN - NLM STAT- Publisher LR - 20230801 IS - 2405-8440 (Print) IS - 2405-8440 (Electronic) IS - 2405-8440 (Linking) VI - 9 IP - 7 DP - 2023 Jul TI - Addressing the supplier selection problem by using the analytical hierarchy process. PG - e17997 LID - 10.1016/j.heliyon.2023.e17997 [doi] LID - e17997 AB - ACI Pharma spends $ 12 to 15 million yearly to promote its brands. The brand promotional activities of the company were hampered, due to supplier selection subjectively, which impacted market share. The study selects the best supplier with supplier management and purchasing policy for printing materials for ACI Pharma based on objective judgments. The required data has been collected from the company. This study uses the Analytical Hierarchy Process (AHP) to address supplier selection and management problems. Five attributes, cost, quality, delivery, flexibility, and communication, and ten suppliers have been evaluated to select the best supplier. Spark Printers is the best supplier for ACI Pharma as it obtains the highest score, 0.968, whereas Marvelous Printers Limited and Lutfur Enterprise are the second-best and third-best suppliers. The application of AHP in the pharmaceutical supply chain industry is very limited. Further, Previous studies emphasized supplier selection rather than management and purchasing policy. Moreover, industry practitioners, especially in developing countries, might not use complex methodologies due to time, money, or technical constraints. Considering these thoughts, this study is conducted to select and manage the right supplier with purchasing policy using AHP in industry-friendly language and analysis patterns. Other organizations suffering from similar problems, such as ACI Pharma, may benefit from this research. The study has selected AHP, purposively, without any methodological justifications, although many Multi-Criteria Decision-Making (MCDM) techniques are present. Further studies might be conducted to find which MCDM method fits best to address the supplier selection problem in the pharmaceutical supply chain industry. CI - (c) 2023 The Author. FAU - Manik, Mehedi Hasan AU - Manik MH AD - Marketing Insights, Advanced Chemical Industries (ACI) Limited, Dhaka, Bangladesh. LA - eng PT - Journal Article DEP - 20230711 PL - England TA - Heliyon JT - Heliyon JID - 101672560 PMC - PMC10372370 OTO - NOTNLM OT - Analytical hierarchy process OT - Best alternative selection OT - Criteria of supplier selection problem OT - Leverage item OT - Multi-criteria decision-making OT - Purchasing policy OT - Supplier management technique OT - Supplier selection in pharmaceutical industry OT - Supplier selection technique COIS- The authors declare that they have no known competing interests.The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper. EDAT- 2023/07/31 06:42 MHDA- 2023/07/31 06:42 PMCR- 2023/07/11 CRDT- 2023/07/31 04:39 PHST- 2023/03/31 00:00 [received] PHST- 2023/07/02 00:00 [revised] PHST- 2023/07/05 00:00 [accepted] PHST- 2023/07/31 06:42 [medline] PHST- 2023/07/31 06:42 [pubmed] PHST- 2023/07/31 04:39 [entrez] PHST- 2023/07/11 00:00 [pmc-release] AID - S2405-8440(23)05205-2 [pii] AID - e17997 [pii] AID - 10.1016/j.heliyon.2023.e17997 [doi] PST - epublish SO - Heliyon. 2023 Jul 11;9(7):e17997. doi: 10.1016/j.heliyon.2023.e17997. eCollection 2023 Jul.