PMID- 37540113 OWN - NLM STAT- MEDLINE DCOM- 20231102 LR - 20231115 IS - 1550-3267 (Electronic) IS - 0148-9917 (Linking) VI - 46 IP - 4 DP - 2023 Oct-Dec 01 TI - An "Engage to Sustain" Intervention to Improve Process Performance Measures in Ambulatory Care. PG - 284-297 LID - 10.1097/JAC.0000000000000474 [doi] AB - In ambulatory care, monitoring process performance measures (PPMs) is essential to meet regulatory requirements, establish targets for care, seek reimbursement, and evaluate patient care responsibilities. We implemented a comprehensive program, "Engage to Sustain," for licensed practical nurses (LPNs) and certified medical assistants (CMAs) to practice at the top of their licensure/certification. Screening rates for 4 key PPMs (depression screening, fall risk screening, and tobacco use screening and counseling) markedly increased following this intervention across 18 ambulatory departments with more than 2 million patient visits. These results suggest that shifting responsibilities for patient screening from physicians and advanced practitioners to LPNs and CMAs may improve screening rates. CI - Copyright (c) 2023 Wolters Kluwer Health, Inc. All rights reserved. FAU - Miller, Angela AU - Miller A AD - Penn Medicine Clinical Practices of the University of Pennsylvania, Philadelphia (Drs Miller and Fitzpatrick and Mss Prior and Pitt); Penn Medicine Medical Group, Penn Primary Care & Penn Specialty Practices, Philadelphia, Pennsylvania (Mr Skoranski); Corporate Information Services (Dr Brown McGlotten), Penn Medicine, Philadelphia, Pennsylvania (Mss Morgan and Hepschmidt); Hospital of the University of Pennsylvania, Philadelphia (Ms Smith); Primary Care and Penn Specialty Practices, Bala Cynwyd, Pennsylvania (Mr Cella); and University of Pennsylvania School of Nursing, Philadelphia (Dr Polomano). FAU - Skoranski, Allen K AU - Skoranski AK FAU - Prior, Barbara AU - Prior B FAU - Fitzpatrick, Rebecca AU - Fitzpatrick R FAU - Morgan, Cindy AU - Morgan C FAU - Hepschmidt, Philynn AU - Hepschmidt P FAU - Smith, Beth A AU - Smith BA FAU - Cella, Michael AU - Cella M FAU - Brown McGlotten, Dawn AU - Brown McGlotten D FAU - Pitt, Kenya AU - Pitt K FAU - Polomano, Rosemary C AU - Polomano RC LA - eng PT - Journal Article DEP - 20230807 PL - United States TA - J Ambul Care Manage JT - The Journal of ambulatory care management JID - 7802876 MH - Humans MH - *Ambulatory Care MH - *Allied Health Personnel MH - Certification MH - Process Assessment, Health Care COIS- All authors report no conflict of interest related to this article. EDAT- 2023/08/04 13:09 MHDA- 2023/08/04 13:10 CRDT- 2023/08/04 09:53 PHST- 2023/08/04 13:10 [medline] PHST- 2023/08/04 13:09 [pubmed] PHST- 2023/08/04 09:53 [entrez] AID - 00004479-990000000-00030 [pii] AID - 10.1097/JAC.0000000000000474 [doi] PST - ppublish SO - J Ambul Care Manage. 2023 Oct-Dec 01;46(4):284-297. doi: 10.1097/JAC.0000000000000474. Epub 2023 Aug 7.